Adidas ZA Money Deducted and product not received

Adidas ZA Money Deducted and product not received

Online purchase failure - Money Deducted and product not received. I reported an online purchase that I made via the Adidas mobile App on black Friday. The money was deducted from my account, however, I have not received an email notification confirming that my order was successful on my end. Whilst making the purchase, the pages just reloaded and then returned to the home screen.

Summary:

I logged on to the Adidas App and added the below shoes to my cart. After proceeding to check out, I then entered my card information and after I did that, the page went to the Adidas home page with no confirmation of shipment or that my order was successfully placed. When I checked the items, it disappeared from my cart and when I searched for the items thereafter, it was sold out.

I then chatted to one of your agents CharooA and told the agent about what happened. The agent mentioned that they were unable to see my order after checking my profile. The agent suggested that I wait 48 hours for the transaction to reflect, which I did and I have still not received confirmation of my order or my money.

I contacted ABSA and informed them that I made a purchase on Adidas but I never received the shoes or confirmation of shipment. ABSA recommended that I send an email to Adidas ZA to receive a Business letterhead so that they can reverse the payment.

My request is to either ship the shoes that I ordered or refund my money because I cannot pay for a product that I have not received.

The items that I ordered 1x SABALO size 6 (grey) 1x SABALO size 9 (black)

Ive also sent an email to *** to resolve the query hwowever the support keeps closing the ticket that gets logged.

case number ***9 case number ***7