Adidas Woodmead pathetic customer service!!!

I bought my son shoes in Dec at Adidas Woodmead. I generally get a pair or 2 every year from there. Unfortunately, with this pair things started to fall apart as early as Feb. The front of the shoe was starting to peel and eventually the front stitching came off. I only managed to take the shoes to the store on 22 May where Rachel was there to assist. I was told the technical team will assess and revert back in 7 days or so. After what seemed like the whole team was there asking me lots of questions and why I was bringing the shoe so late, alluding as well that I had bought a small size hence the damage. I had bought another pair in Apr same size and no issues thus far I told them. 7 days came and went, I called and asked about the outcome where Rachel said the lady assessing the shoe says it's worn and tear, so they won't be replacing the shoes even after the store manager was tasked with making that call. I asked Rachel to send me a detailed report of their findings via email and will make my way to collect the damaged shoes. To date, after multiple calls at my expense and following up I haven't received the report of the assessment and still don't have the shoes. Rachel told me to only come get the shoes after the email was received. A month later still nothing, I called yesterday again to follow up. I received the same story and promises that she and the tech manager will call me still nothing. My son is 5 and they grow up so fast, with the shoe lying in that store and not being worn is a waste to me as he will outgrow the shoe. Can your people take us serious as this is not a way to treat your customer. Totally disgusted!!