AN
Anthony N

1 reviews | Active since Sept 2017

28 Sept 2017, 09:57

ADIDAS VOUCHERS TOTAL RIP-OFF

When I joined Virgin Active I received Adidas Shopping vouchers to the value of R3000.00. Firstly I was not able to utilize the vouchers at the Adidas Stores. I was advised that I can only use it on the Adidas online store. Firstly i was not able to purchase most of the items as they were on promotion. Most of the Items that I was interested in on the online store was on promotion. I then settled to purchase two pairs of sneakers which was not my first choice the value of R2600. I then purchased Vouchers to the value of R400.00 for the difference. Now that I want to use the vouchers on a single purchase I am informed that I can only use one voucher per purchase. This is a total rip-off as it is not stipulated anywhere on there conditions. I am totally disappointed with the type of service rendered from their customer care department. I would advise people not to purchase Adidas vouchers as gifts.

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Replies (2)
Adidas
Adidas's reply02 Oct 2017, 15:39
Official

Good day Anthony

My name is Candice Jacobs from the adidas Cape Town office.

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I will look into this matter and advise you accordingly.

Kind regards

Candice

AN
Anthony N's update20 Oct 2017, 10:40
Reviewer Update
As per the official business reply from Candice Jacobs she has proved how bad the service is with Adidas as I have not feedback from her or Adidas since her reply.