ADIDAS SA Shocking Service – Still No Refund After Nearly 3 Months!

Shocking Service – Still No Refund After Nearly 3 Months!

I am extremely disappointed with Adidas South Africa. I returned 3 items which was ordered online on 4 April 2025 via THEIR appointed courier. Despite receiving a return reference, nearly 3 months later I have still not received my refund.

I have followed up via mail four times, including multiple attempts via their online chat, and each time I was met with vague responses, empty promises, and no real action. I wasn’t even given a collection slip by the driver — only his phone number. To this day, no one from Adidas has confirmed whether my return was processed or what the delay is.

This is completely unacceptable from a global brand. Their customer service is non-existent, and I feel like I'm being ignored. I will not be shopping with Adidas online again.

Adidas SA, it’s time to take accountability and treat your customers with respect. Process my refund!