1 reviews | Active since Aug 2016
Adidas - Poor Service / Defective Shoe
Bought a pair of Ultra Boost at adidas atterbury store. Not the cheapest shoes at R2999...
After 2/3 months the white rubber sole started to deteriorate.
I have left messages send emails to adidas atterbury and adidas South Africa.
No response from the store or company representative...
Will definitely go back to nike after this
Good day Neville
Welcome to adidas!
Thank you for bringing this to our attention.
Kindly be advised that in line with consumer protection legislation, our policy to return defective/faulty products is six months. If your return is within this time frame, the below information is required.
If your query has not been resolved please email the below information to candice.jacobs@externals.adidas-group.com.
•Please attached photographs of shoe or product (side, underneath and from the top of the shoe, as well as under the tongue so that we can see the product details).
•Please attach proof of purchase (copy of your online or in-store sales receipt).
•Provide us with a history of how the product has been used and how often.
•Please let us know how you have cleaned the product if at all.
Once the above information is received, we can assess the issue and advise you on how we can assist in resolving your query. Due to the specialised nature of our products, the assessment may take up to 7 days and we may require you to send the product to us.
Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not eligible to be replaced.
Have a great day further!
Kind regards
adidas Customer Service
Good day Neville
Welcome to adidas!
Thank you for bringing this to our attention.
Kindly be advised that in line with consumer protection legislation, our policy to return defective/faulty products is six months. If your return is within this time frame, the below information is required.
If your query has not been resolved please email the below information to candice.jacobs@externals.adidas-group.com.
•Please attached photographs of shoe or product (side, underneath and from the top of the shoe, as well as under the tongue so that we can see the product details).
•Please attach proof of purchase (copy of your online or in-store sales receipt).
•Provide us with a history of how the product has been used and how often.
•Please let us know how you have cleaned the product if at all.
Once the above information is received, we can assess the issue and advise you on how we can assist in resolving your query. Due to the specialised nature of our products, the assessment may take up to 7 days and we may require you to send the product to us.
Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not eligible to be replaced.
Have a great day further!
Kind regards
adidas Customer Service
Good day Neville
Welcome to adidas!
Thank you for bringing this to our attention.
Kindly be advised that in line with consumer protection legislation, our policy to return defective/faulty products is six months. If your return is within this time frame, the below information is required.
If your query has not been resolved please email the below information to candice.jacobs@externals.adidas-group.com.
•Please attached photographs of shoe or product (side, underneath and from the top of the shoe, as well as under the tongue so that we can see the product details).
•Please attach proof of purchase (copy of your online or in-store sales receipt).
•Provide us with a history of how the product has been used and how often.
•Please let us know how you have cleaned the product if at all.
Once the above information is received, we can assess the issue and advise you on how we can assist in resolving your query. Due to the specialised nature of our products, the assessment may take up to 7 days and we may require you to send the product to us.
Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not eligible to be replaced.
Have a great day further!
Kind regards
adidas Customer Service
Good day Neville
Welcome to adidas!
Thank you for bringing this to our attention.
Kindly be advised that in line with consumer protection legislation, our policy to return defective/faulty products is six months. If your return is within this time frame, the below information is required.
If your query has not been resolved please email the below information to candice.jacobs@externals.adidas-group.com.
•Please attached photographs of shoe or product (side, underneath and from the top of the shoe, as well as under the tongue so that we can see the product details).
•Please attach proof of purchase (copy of your online or in-store sales receipt).
•Provide us with a history of how the product has been used and how often.
•Please let us know how you have cleaned the product if at all.
Once the above information is received, we can assess the issue and advise you on how we can assist in resolving your query. Due to the specialised nature of our products, the assessment may take up to 7 days and we may require you to send the product to us.
Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not eligible to be replaced.
Have a great day further!
Kind regards
adidas Customer Service
Good day Neville
Welcome to adidas!
Thank you for bringing this to our attention.
Kindly be advised that in line with consumer protection legislation, our policy to return defective/faulty products is six months. If your return is within this time frame, the below information is required.
If your query has not been resolved please email the below information to candice.jacobs@externals.adidas-group.com.
•Please attached photographs of shoe or product (side, underneath and from the top of the shoe, as well as under the tongue so that we can see the product details).
•Please attach proof of purchase (copy of your online or in-store sales receipt).
•Provide us with a history of how the product has been used and how often.
•Please let us know how you have cleaned the product if at all.
Once the above information is received, we can assess the issue and advise you on how we can assist in resolving your query. Due to the specialised nature of our products, the assessment may take up to 7 days and we may require you to send the product to us.
Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not eligible to be replaced.
Have a great day further!
Kind regards
adidas Customer Service
Good day Neville
Welcome to adidas!
Thank you for bringing this to our attention.
Kindly be advised that in line with consumer protection legislation, our policy to return defective/faulty products is six months. If your return is within this time frame, the below information is required.
If your query has not been resolved please email the below information to candice.jacobs@externals.adidas-group.com.
•Please attached photographs of shoe or product (side, underneath and from the top of the shoe, as well as under the tongue so that we can see the product details).
•Please attach proof of purchase (copy of your online or in-store sales receipt).
•Provide us with a history of how the product has been used and how often.
•Please let us know how you have cleaned the product if at all.
Once the above information is received, we can assess the issue and advise you on how we can assist in resolving your query. Due to the specialised nature of our products, the assessment may take up to 7 days and we may require you to send the product to us.
Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not eligible to be replaced.
Have a great day further!
Kind regards
adidas Customer Service