Adidas pathetic service!

Good day. I had logged a return request on 23 November. A whole week had then passed and there was no notification regarding the date of collection by the courier company (Courier It).

On 28 December my husband spoke to Adidas consultant Mohit, bringing to his attention, that we had not received a notification of date of collection by the courier company. Mohit advised we should still await delivery since 7 working days had not passed.

By 01 December there had still been no notification regarding the date of collection. I then called Adidas and spoke to a consultant explaining the situation and he advised it was logged incorrectly on Courier It's system ( courier company) and that he would re-submit the return request. When I requested that he urge the courier company to pick up delivery by Monday, he asked me to call them.

I then proceeded to call the courier company and explained the situation, after which they advised me to create a Courier It account to which I explained that this is a matter between Adidas and Courier It.

I then reverted to phoning Adidas again, this time the consultant was helpful and escalated the case to ensure that Courier It will collect by Monday, and that I would get a call within 24 hours confirming the collection date (Case number ***5).

To my utter dismay I have not received any call or notification once again!

This parcel needs to be picked up urgently since we will be out of the province from Tuesday onwards!

Adidas, please advise on why your service is so disappointing and of such a low standard!

Please refund our money!!