Adidas online terrible service

I have received an incorrect order and the extremely poor customer service I have received in trying to resolve it.

I placed an online order for four soccer *****: • 2 × Size 4 • 2 × Size 5

However, I received an incorrect order containing: • 2 × Size 5 • 1 × Size 4 • 1 × Size 3

This is not what I ordered.

I logged a return online, but there was no option for an exchange, only a refund. I then attempted to use the online chat on the Adidas website, but the service was very poor and my chat session was abruptly cut off without any resolution.

I subsequently called Adidas customer support and was informed that: • A refund can be processed, but • An exchange is not possible online, and • I would need to either go in-store or place a new online order.

This is unacceptable, as the mistake was entirely Adidas’ fault. To make matters worse, if I place a new online order for the missing ball, I will be required to pay an additional delivery fee, as a single ball does not meet the free-shipping threshold. When I raised this with the consultant, I was told that I have no alternative but to either pay the delivery fee or go to a physical store.

I should not be inconvenienced or incur additional costs due to an error made by Adidas. This experience reflects very poor service, especially from a brand of Adidas’ reputation.

this is terrible service