ADIDAS ONLINE STORE - REFUNDS A NIGHTMARE !!!! PRODUCTS FOLLOWING THE SAME TREND.....

Extremely poor after-service! Bought a 2nd pair of Predator Edge.1 firm boot on Nov 22 in the online store. 1st pair only lasted from June to November, but my son like the boots. New boots only used 1/2 of Dec and 1/2 Jan 23 and 1/2 of Feb 2023 then the boots split open during a game. Point.1 Boots are not cheap! Called your call center, and emailed them a copy of the order and pictures of the boots. Boots were collected on the 24th of February 2023 and you received the boots in your warehouse on the 2nd of March 2023. THEN SILENCE ABSOLUTE SILENCE - Send you an email on the 7th of March, then the 23rd, and 25th of March again. Then I get an email to accept your sincere apology and that the case is highlighted with a specialized team. (if your highlighted cases take this long - I wonder how long your normal returns take) Today is the 11th of April. Spoke to your call center in India a few times, but they cannot transfer me to someone to escalate as they are not permitted. Spoke to Mohed today, I was quite abusive to him as ADIDAS cannot perform a simple task such as either sending me the boots back if you are not going to refund me. How difficult can this be? Simple refund or send me your defective product back. I paid for it, so if you are not going to refund me it belongs to me. ADIDAS IS THE WORST ONLINE STORE IN THE WHOLE WORLD!!!! and then ADIDAS products seem to be following the trend. Bought a pair of running pants in December already busy tearing so it is not only the boots...... Unfortunately lost the slip and bought at a shop so cannot take it back. STAY AWAY FROM THE ONLINE SHOP