ADIDAS ONLINE STORE PATHETIC AFTER SALES SERVICE

I PURCHASED AN ADIDAS SOCCER INDOOR TOGS FROM THE ADIDAS ONLINE STORE ON THE 20TH OF JULY 2022 FOR R649, I THEN RECEIVED THE SHOE ON THE 25TH OF JULY 2022. UPON RECEIVING THE GOODS FROM THE COURIER , I TRIED IT ON IMMEDIATELY AND THE SHOE WAS TIGHT , I THEN AT THAT INSTANT CREEATED A RETURN ORDER WHICH WAS DONE ON THE SAME DATE , I RECEIVED AN EMAIL STATING HOW IT SHOULD BE PACKAGED WITH THE REF ATTACHED TO IT AND WITH 2-4 BUISNESS DAYS IT WILL BE PICKED UP. TODAY IS THE 10TH OF AUGUST 2022 AND THE SHOE HAS NOT BEEN FETCHED. IN THE INTERIM OF WAITING I ALSO TRIED RETURNING TO THE ADIDAS STORE IN GATEWAY DBN AND THEY COULD NOT DO A RETURN AS THEY DIDNT STOCK THE STYLE I PURCHASED , THEY ADVISED WHICH STORE TO TRY WHICH WAS 30KMS AWAY FROM ME AND I DROVE THERE AT MY COST AND THAT STORE HAD TEH SAME SHOE PRICED AT R520, THEY REFUSED TO REFUND ME AS I WANTED A REFUND AS TEH SHOE WAS CHEAPER AND WAS NOT WILLING TO LOSE MY MONEY ON THE SAME ITEM I PAID A HIGHER PRICE, TO DATE I AM STILL WAITING FOR TEH RETUEN TO BE FETCHED. THIS IS SO PATHETIC AS I NOW HAVE NO INDOOR TAKKIES TO PLAY SOCCER AWAITING THE RETURN AND COSTED ME MY TIME AND MONEY RUNNING AROUND TRYING TO GET REFUNDED.