ADIDAS ONLINE SHOPPING IS A ****

I order a sneaker from Adidas South Africa on the 29th of September 2022 for an express delivery (1 to 2 business days) and still today, 11 October 2022 (8 business days later), I still have not received my order. I have called their Adidas South Africa contact centre but they have been useless.

I received and email on 1 October 2022 stating that my order had been shipped and I relaxed. Called them on 3 October 2022 to find out where it is the the lady named Shada or Shadia at their contact centre told me to “wait” because it’s coming and to only call again the following week. She advised that I contact the courier, CourierIt, to find out where my order is. I did just that and CourierIt stated that Adidas South Africa has not yet issued a collection for them to get my order from their warehouse.

I waiting 3 days after not receiving any feedback and spoke to another gentleman, on 6 October 2022, who advised that Adidas South Africa didn’t have stock but they do have now and would soon be delivering my order.

Fast forward to today, 11 October 2022, still no order and they still don’t have the stock. I called in again and was told that the despatch department doesn’t have stock and they need to send word to cancel my order for me to automatically be refunded. I told the gentleman that I no longer want the order as I am not being updated on my order nor am I feeling confident in their services.

Furthermore, I’ve tried contacting them via Twitter, Instagram, email and through their contact centre but still nothing.

Please help! I am a student who really can’t afford to walk away from the money I paid for my order. I feel as though I’m being ****med and can’t believe it’s by Adidas South Africa of all brands.