WO
Whitey O

1 reviews | Active since Jul 2018

26 Jul 2018, 15:13

Adidas online service a huge concern

I am shocked at the service i received from Adidas online store! i ordered two pares of shoes online last week, everything ran smooth until i received my order! i ordered two size UK 12 shoes and in the one box it was perfect in the other the box was a UK12 but shoes are a UK10! no problem mistakes can happen but since last week Friday i have mailed them three times with no response at all! this is starting to be a worry

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Replies (2)
Adidas
Adidas's reply27 Jul 2018, 08:31
Official

Good day

Thank you for contacting adidas with feedback on our product

We pride ourselves on providing premium products and an exceptional service, so it is disappointing to learn that this has not been your experience.

We would like to resolve the issue and will be in touch with you shortly.

Kind regards

adidas Customer Service team

WO
Whitey O's update31 Jul 2018, 09:33
Reviewer Update
Adidas did eventually sort this problem out and i am happy Thank you