Adidas Online My Refund Still Not Paid

I have experienced the worst customer service from Adidas Online after purchasing some items from them. Firstly I made one purchase of an item I ended up not liking because of the quality of the fabric. It is too light that one can see your underwear. I did the returns process online as required. The delivered person came to my house on Tuesday, 7 January 2025 when I was not around. I told him he can come the following day this is when I was still on leave in that week. That delivery person never came and only came to house when I back at home. I told him he wont find me at home during working hours, he must rather come to my workplace. He promised he would collect the returns package from my workplace he never came. He kept on calling me when he was at my home address to pick the parcel even though I told him many times that he must come collect it from my workplace. That parcel is still with me no one has come to collect it.

Secondly, I bought other items Adidas online Sunday, 12 January 2025. It turned out one item was no longer available though it was available online when I was buying it. Adidas promised to do a refund on the one item in 5-7 days. I still have not received my refund to this day. When I enquire they send me generic responses as if I’m talking to bots.

So I am seating here with 1 returns parcel that has not been collected and I have not received my refund of the item that they did not deliver.

Adidas online seems to be worst to buy from online. I don’t trust it anymore.