Adidas Online is Horrible - Avoid it if you can

It is becoming increasingly difficult to conduct business with Adidas South Africa online. The telephone number (***) is never answered. It doesn’t matter when one tries to contact Adidas; their standard message of high call volumes is repeated even at 1am. Firstly, the tracksuit I ordered was received without the pants. I have attempted to obtain a straightforward response for the past 14 days. I receive only the "standard" email responses that guarantee a resolution to the issue within 2-4 days.

Secondly, I logged a return request a week ago, but no courier has been assigned to collect the item. The only responses I receive to my emails are apologies, reference numbers, and assurances that the matter will be resolved within the next few days. Adidas online has become a nightmare since the contact centre was relocated to India. Therefore, it is advisable to refrain from using their online portal. Adidas online is solely concerned with sales; their after-sales service is appalling. If you are truly in need of an Adidas product, it is advisable to purchase it from a physical store. The online system is primarily focused on sales and avoidance of anything returns-related. I suspect that online staff are incentivised solely on sales; returns must be a hindrance to any bonus scheme.