Adidas Online and their FALSE and MISLEADING easy returns

Order Number: *** Return Reference Number: ***

I bought soccer boots from Adidas South Africa's website, the buying section of the sale went without any issue and I received my order in a relatively reasonable time (order 14th November received 17th).

That's unfortunately where any positives of this sales experience ended.

The boots were too small, even though I have been wearing the same size footwear products from Adidas for over 10 years. I promptly requested a return on the same day as I received the boots.

My first request for return was logged but I received no correspondence or pickup date, I requested assistance through the online help on 23 November 2020. Online consultant Fazlin confirmed that a return request was again made for pickup on 25 November 2020, which pickup did not materialise either.

Further requests for assistance through the online service agents appear to have fallen on deaf ears and I am no closer to the order being collected or receiving a refund.

It has now been 15 days since the return request was made, and I am not receiving any correspondence or assistance.

It is clear that Adidas is falsely advertising easy returns on online purchases. In fact in my experience the return process is a dragged out and frustrating experience with little to no help and even less communication.

I will not be a return customer and actively advising other customers to do their festive season shopping elsewhere.