ADIDAS ONLINE A NIGHTMARE WITH REFUNDS - RATHER GO INTO A STORE!

ADIDAS was, is and i hope will always be my brand...but when it comes to customer service & refunds its so sad to note the run around i have experienced in the last 4 months. Despite me calling in several times, sending through many detailed emails and the promises being made by Adidas staff that the matter will be resolved, then a week later nothing is actually resolved and now almost 5 months later im still awaiting my refunds. Then i have to start explaining myself again to some new person handling an old case which has been explained 50times over. SADLY im now starting to rethink my loyalty to this brand as all i get is a 'well whatever" attitude!!! Despite patiently awaiting my refund of just over R4500, i went on to purchase more items with hope that i will get my refund soon but unfortunately no one cares at this Adidas customer care call center which is rather disheartening. ADIDAS YOU SHOULD CONSIDER SOME FORM OF APPRECIATION TO PEOPLE LIKE MYSELF!!! IM NOT ASKING FOR YOUR MONEY, YOU HAVE THE ITEMS, JUST PLEASE REFUND ME WHAT IS RIGHTFULLY DUE TO ME, THANK YOU!!!