Adidas’ Online

I made an online purchase on the 25th of November 2025 and they delivered my parcel however, some of the items were big some small so I logged a return (for a refund) on the 30th of November 2025. I’ve been waiting for them to collect the parcel and they keep promising me to collect it. I went to the their physical store near me and they said they can only exchange the items told them i don’t want to exchange i want a full refund. They didn’t help me the only thing they did was to take my phone and email their customer services department and that was on the 14th of December. They had previously sent me an email asking me to confirm my pickup address of which o did provide (on 5/12/2025).. I’ve been calling them since the 5th of January 2026 they keep giving me different case numbers promising that they’ll come to collect but nothing.. Friday the 16th they said they’ll definitely pick it up on Monday the 19th but, again they didn’t. I called them again today (20/01/2026) They asked me to confirm my pickup address then they said the courier company tried to reach me but couldn’t on all the contact numbers I’ve given them…🤦🏽♀️

They asked for another alternative number & I know it’s just another way if theirs to make a fool out of me.

It’s been more than 30 days i know they’ll refuse to take it in store now I’m stuck with the items i don’t need and my money wasted..