Adidas no delivery

I'm so concerned reading everyone else's issues with online purchases, and they don't bother to even reply. I ordered on the 26/11 to ensure it gets here on time before we leave for holiday tomorrow. Tried calling their call center, was on hold for 18 minutes and got cut off 😡Emailed but no response. What the HELL is going on there!!!!!!???? This is totally unacceptable. Quick to take all of our money, now we get NO FEEDBACK 😡😡😡