Adidas Needs a upgrade in terms of staff "HORRIBLE CUSTOMER EXPERIENCE"

I expected better service from you Adidas Springfield. On Saturday the 26th of November 2022 when i made my way to Adidas Springfield value center. The lady that helped me over charged me and only when i noticed the error she advised the funds would be returned depending on the bank i am using since it was the weekend. However now it seems the relocation of my funds is taking the longest of time and they are fooling around cause they promised call backs without any than when i called them myself they now talking about them 7 working days. Firstly this error was not my fault and they should have credited me back my cash same time. The lady mentioned below is unprofessional and keeps cutting my calls and acting as though she couldn't hear me. I want my money back cause there is no ways you can make an error of R1399 ,thats quite strange anh how many more go without noticing. totally fraustrated about the poor customer service. Jerusha Chatty Slip:000ZA***