ADIDAS-KEEPING MONEY THAT IS NOT THERES AND NOT EFFICIENT AT ALL!

My husband and I ordered 3 items for our baby from Adidas online in December 2022. We kept the 1 item and returned the other two items that were t shirts as the cut was not right.Up until today we have not received our refund!!!!!!We have both called Adidas numerous times on the 086 number and all we hear is the same story over and over again. My husband initially called and they had no record or idea about what he was talking about.He then told them that they are the ones that sent the courier company to collect the item not us. And then he sent an email with the order\waybill number to them and he was told that when he did the return online it was offline on their side and that is why there is a "problem" but they even gave the description of both the items that they have received and is in their warehouse!!!!How pathetic!So how was it offline if they sent the courier to collect the order.He spoke to Mohit. I then called Adidas on the 23rd February and also spoke to Mohit.l I gave him the escalation number and again I heard the same story that their team is busy with it and treating it as urgent.I told him that I am sick and tired of this as this is from December 2022 and I told him I want to speak to a supervisor or manager and he told me that I cannot and that they will let us know when it is resolved.I told him that if he cannot transfer me to a manager he must get a manager or supervisor to contact my husband or I by the 1st February and of they don't I am going to write on hellopeter.Today is the 10th March and no one has contacted us. They clearly do not care and are sitting with money that is not theres. We order from Puma and do returns and exchanges and never ever had a problem. I am shocked at what Adidas is doing.If this does not get sorted out I am taking it higher up.