Adidas failing to refund customers for orders they have cancelled

On the 14th of December 2024 I ordered a pair of campus 00s sneakers from Adidas . The purchase was successful with the order number AZA***9 . The next day on the 15th of December 2024 my order was cancelled with the reason , “ Please note that your order has been cancelled because we are unable to verify your information. Please note, that any amount debited to us will be refunded.” I waited with the hope that they will refund me until I made a call on the 6th of January 2025 because my money had still not been returned. The consultant that I was assigned had informed me that it takes a maximum of 14 business days for refunds to be received. They asked for my bank statements from the date of purchase to date of enquiry as proof ensure that the refund was made. However what was disturbing was the unjustifiable incompetency of the consultant who was assisting me , he was dismissive , arrogant and referred me to my bank to assist because he claimed that Adidas had refunded me , he did not even have the audacity to refer my enquiry to his seniors or team leaders . I made a request for the proof of the refund processed in order for me to take it up with my bank however I was not provided with the proof. On the 7th of January 2025 I received an email from Adidas asking for my bank statement again and I refused with the reason that anyone who is applying their logic would realise that I would not be contacting them if I had received my money back . I further requested for them to provide me proof of the refund but instead on the 10th of January 2025 I received an apology for the inconvenience with the request that I give them 2 to 4 working days for them to resolve the issue. To date I have not received any feedback from Adidas nor have I received my refund. I am now wondering whether it is a cooperate **** by a company which is perceived as reputable. I want to believe that Adidas has qualified accountants who are competent to analyse financials’s or to do the day to day operations efficiently. I also always thought they had leaders and managers who are competent and able to make decisions however this experience has painted an extraordinarily terrible image about Adidas and has left a repugnant taste. It has been over a month now that I have been waiting for my money . To the customers out there please be warned this could be a sign of insolvency in the Adidas family . I would like to also add that I was assisted by one of Adidas’s employees to make the purchase online because they did not have the shoes in store. Please help me get my refund from Adidas