Adidas failing to attend to customer needs effectively

It my second time writing a review on Adidas and I am still dissatisfied with their response and way of handling the situation. It has now been 42 days which over a month and Adidas has still not given me my refund back. I am utterly disgusted by the behaviour of such a big and seemingly reputable company. I after many corespondents between me Adidas through email and calls they seem to be taking this matter extremely lightly. From the first day that I contacted Adidas I was asked to provide my bank statements from the 15 of December 2024 to date and when I did so the consultant seemed to be undermining my situation. He was extraordinarily rude and dismissive. He told me to wait 14 business days for them to process my issue and he would get back to me . Time went on and no response was given which is then I had to take further action and contact Adidas and inform them that I would be taking this issue to a higher institution where I could get solitude and help. In response they apologised for the tedious process and asked to be given an extra 2-4 business days to resolve my complaint. They did not respond after the business days had passed which why I had decided it were better for me to reach out on hellopeter on the 17th of January 2025. They followed up on my review through an email saying they would get back to me but till today they have not said anything. I and extremely disappointed in this behaviour and it is very disheartening because I put my trust in a company that I thought would provide me with a good experience but instead I am forced to have this back and forth with them about my money. The least they could do is to provide me with proof that they have processed my refund if they have and I will take it up with my bank. Adidas you have left a repugnant taste in my mouth and I a disgusted by the lack or rather poor service. What you are doing violates my rights as stated in the Consumer Protection Act 68 of 2008.