Adidas

to whom it may concern, I am an online shopper and conducted a purchase on the 7th of december 2019, my goods has subsequently not arrived in the time frame specified. when I proceeded to call in on the 12th of December 2019 I was met with a consultant on the phone that was extremely rude with no tellephone manners, I was told "its that time of the year and no manager no one can assist you at this time". It is my anneversay tommorow and I wanted to have the goods by today 12th dec 2019 as its an anneversay gift for my husband. I frequently do online purchases and encourage others to do so but with this sort of response im am guttered with this experience.I suggested I would collect the goods at a branch or even pay extra to have it delivered today. I was told no there is no extra special expedite for any client. The consultant did not even want to ask management..