Adidas East Gate - Dikeledi Mpitso

I had the worst experience at the East gate Branch !

Initially my intentions were on making a purchase at the East Rand Mall Outlet but they had run out of sizes ( a rather patient employee - i stand corrected his name sounded or is Muzi ) who mentioned the network issues that are interfering with him calling the East Gate branch before sending me there . I then told I will take the risk and head there as he assured me they had plenty in stock .

I drove to East Gate Adidas Concept Store , walked in asked the 1st person I saw standing my the rails to show me their Adidas Campus ( its seemed like i threw a trick question because she went and called in another party to assist me ) . Dikeledi Mpitso then approaches me to supposedly assist , who in turn was quick to answer and not comprehend ( she didn't even know that their is another branch at East Rand Mall or was just being her ****y self toward me ) . In essence I needed someone who works at Adidas to explain how the sizing has changed and where kiddies and adult sizes are concerned and how the price differs from concept to outlet . But I expected more from your employee ( Dikeledi ) and not for her to leave me hanging or idle for close to 20 minutes on the floor regardless of how she felt .

I then had to fetch her behind the counter to ask her if she is done Assisting Me and she then mumbled to her collegues that were gathered where she was ( one lady's name starts with a N ( neo) and the store manager was Freddy or Jeff . Where even after my question there was just head bobs amongst them . She then uttered how SHE WILL NOT ASSIST ME BECAUSE THIS LADY IS WILD !!!!!!!!!!!

I Dont know which world Dikeldi is from but you can not describe any person that walks and talks WILD . I am beyond offended- I am still incensed at the manner in which one can just name drop in an open floor that a another human being is wild merely because you fail to comprehend what was asked of you .

I am an Adidas fan and always have been , I treasured my times working at Adidas and made everyone who walked in love the experience of shopping there - Hell I am glad I was there alone as I don't think I would have been as calm as I was - If anyone one called me WILD next to my daughter after I shared my stories of working at the particular store.

I eventually made my purchase after Freddy/Jeff handled my query or questions professionally . But its the no remorse or sense of apology from Dikeledi that left a bitter taste in my mouth - I have never been appalled like I was after walking into Adidas East Gate a few days before Christmas .

I hope someone will take the necessary actions or implement training in her part on customer centricity or quality of speaking to customers . As what she said it not professional even if it was direct translation .

Regards, UM