1 reviews | Active since Oct 2011
Adidas duramo7 trainers
<p>I bought a new pair of Adidas duramo7 running shoes.</p> <p>They are almost 4 months old - for the last almost month I have been on holiday out of the country and have worn them every day, the problem is that there is a clicking sound coming from the right shoe - something is broken inside under the ball of my foot.</p> <p>Since I paid a lot of money for the shoes, I expect to receive quality! </p> <p>I am very disappointed and would like to get a replacement pair.</p> <p>Thank you </p>
Good day Deborah
Thank you for your email and my apologies for the late reply to your query.
My name is Candice Jacobs from Customer Service at adidas SA (Pty) Ltd- CT Office.
We endeavour to always provide products of a high quality and we are sorry that you are not satisfied with the quality of the shoes purchased.
Please advise if you have been back to the store to return the shoes ? If not please return to the store you purchased it from as it is still within the six month period to return an item if not happy with the quality and have them assess it to confirm that it is a defect/fault .
If you are unable to get it resolved, please email me on the below address and I will intervene.
***.
Kindest regards
Candice Jacobs
adidas SA (Pty) Ltd- CT Office
Good day Deborah
Thank you for your email and my apologies for the late reply to your query.
My name is Candice Jacobs from Customer Service at adidas SA (Pty) Ltd- CT Office.
We endeavour to always provide products of a high quality and we are sorry that you are not satisfied with the quality of the shoes purchased.
Please advise if you have been back to the store to return the shoes ? If not please return to the store you purchased it from as it is still within the six month period to return an item if not happy with the quality and have them assess it to confirm that it is a defect/fault .
If you are unable to get it resolved, please email me on the below address and I will intervene.
***.
Kindest regards
Candice Jacobs
adidas SA (Pty) Ltd- CT Office