Adidas appalling online service

Adidas has the most appalling online service. Order number AZA***9 was done on the 1st of January 2025, I'm still waiting for my refund after the order was canceled due to unavailability of stock. Calls are answered by unprofessional consultants who give you different stories every day. Firstly I was told I would get my refund after 14 working days. After that, I called and was told to send my bank statement as the Gateway failed to process my refund. Got told that the refund would be processed manually and I should get it after 7 working days. Tell me why today the 5th of February I still have not received my refund. The consultants will tell you every day about how they are making a follow-up with their finance department and I will receive feedback. And yes you are you can't be put directly through to the Finance team to get proper feedback. I have never been so desperate for money, especially from a big company like Adidas. From an order number to a reference number ***5 can I just get my refund please.