Terrible service and frankly a ****

Placed order on 21 January 2023, fully paid but battled to get hold of them on their phone (always of voice-mail) 3 days later to check on the delivery. Took hours to respond to DMs but was online almost the whole day. They then changed changed the delivery time frame from 2-4 days to 6 - 10 days, refused to do a refund. They then asked that I remind her to check if she could deliver on day 5. I decided to asked my bank to initiate a charge back. Today, on 30 January 2023, they decide to send an email notifying me that they have processed the order. I guess it’s after receiving the charge back from the the bank. I already informed them that I didn’t want the wigs anymore, as I planned to wear them the previous weekend already