SERVICE FEE

I VISITED THIS RESTAURANT ON 18/02/18. I RECEIVED A BILL TO THE VALUE OF R570 .50. AFTER CHECKING THE BILL, I NOTICED A R54.90 SERVICE FEE WHICH WAS INCLUDED. I QUERIED THIS WITH THE WAITER, ALBERTO, AS ON THE SLIP IT SAYS "10% SERVICE FEE NOT INCLUDED." HE SAID THAT IT WAS A STANDARD PRACTICE TO INCLUDE A SERVICE FEE IN THE BILL DESPITE THE WORDS STATED AT THE BOTTOM OF THE BILL SAYING THAT NO SERVICE FEE WAS INCLUDED. I CONTESTED THIS WITH THE WAITER AS I HAVE EATEN AT THIS RESTAURANT NUMEROUS TIMES, AND NO SERVICE FEE WAS INCLUDED. THE WAITER THEN SAID IT WAS BECAUSE I "KNEW" THE OTHER MAN WHO ALWAYS SERVED ME AND THAT THE WAITER IN QUESTION "KNEW" I WOULD ALWAYS GIVE A CASH TIP. I ASKED HIM TO CALL THE OWNER OR MANAGER, WHICH WAS NOT ACTIONED AND THE BILL EXCLUDING THE SERVICE FEE WAS REPRINTED AS I HAD DEMANDED. HOW CAN WAITERS ENGAGE IN SUCH DUBIOUS PRACTICES TO ****** MONEY FROM CUSTOMERS? I REFUSED TO TIP THE LYING WAITER. SUCH PRACTICES ARE NOT ACCEPTABLE!!!!