Poor managerial skills and customer service

I experienced poor service on 2 occasions.<br> <br> The first being when I needed to place a take away order.<br> The manager Mr Nkosi was clearly unwilling to help me place an order.<br> Being obviously annoyed by his response I left.<br> <br> I returned to the restaurant today.<br> One may question,why?The answer is the menu.<br> <br> On this occasion I got there at 10:45.<br> A very helpful waiter Mr Patrick Malotsha enquired if he could be of assistance while at that time he was cleaning tables.<br> He informed me that the restaurant only opens at 11:30 but he will speak to his manager Mr Nkosi perhaps they can accommodate us.<br> <br> Mr Nkosi did not approach me to discuss the matter but rather stood behind the counter and addressed me from there.<br> I requested if it was possible for me to wait...but he continued to be unpleasant addressing from afar.<br> I told him I didn't mind waiting for a table to be cleaned and for him to open.<br> Once they were ready to seat us,we were only served by the pleasant Mr Malotsha.<br> During this time,the rest of the staff as well as the manager seated themselves to their own meal.I do believe this is poor restaurant etiquette.<br> The meal(as always)as well as our waitron service was excellent.<br> <br>