Humiliated by Front of House

Good Day,

On Tueday, 31st October 2017, we called the Midrand branch to book a table for 7 ladies on Sunday. We were told by a gentleman who took our call that they do not taking bookings for a Sunday and we just have to come in.

On Sunday, at about 3:30, we arrived at the restaurant and asked the gentleman that was manning the front desk that we would like a table for 6. He said that he does not have a table for 6, even though there was a few empty tables for 4 in the restaurant. We asked if he could just add 2 chairs to one of those tables and he said no, he does not have chairs just standing around. He then showed us a book with bookings for the day and we then asked him how those people booked and he said telephonically. We mentioned that when we tried booking, we were told that that's not possible and the person became rude and arrogant, shouting "Mam, I don't have a table for you. Please leave", infront of other patrons.

I did not get a chance to get his name, but he wwas the person attending the front desk and taking bookings.

We all felt humiliated and like dirty, homeless people who came in there begging for food and disturbing other customers.

I would appreciate it if you could look into this and refer back me as I have never felt so insulted and embarrassed.

Your feedback is much appreciated.