Horrible service & terrible management

<p>Avoid Adega Randburg at all costs!! On 28 July my boyfriend and I went there for lunch. There was only one other table there when we arrived. We sat at our table for 10-15 minutes waiting to be attended to, while 5 or 6 staff members stood around in the bar area chatting. We ordered a round of ****tails and asked for them to go easy on the ice but nonetheless the ****tails arrived in glasses filled with ice. We ordered starters, which were the only redeeming part of this experience. We decided to leave after starters as the service was so poor, but what happened next absolutely sealed the deal. When we left, I left my cell phone on the table by mistake. We phoned it from my boyfriend’s phone and it rang so we went back to the restaurant to fetch it. The second time we phoned it, it went straight to voicemail. When I got back to the restaurant, I demanded that all of the staff and the shop be searched (the earlier table had left while we were eating so I knew it one of the staff that had ****** my phone), to which the entire staff compliment stared at me blankly, including the manageress on duty, Sandra. We asked for the owner’s number, Reuben, and when we spoke to him, he was apologetic and committed to doing an insurance claim through his insurance company in order to replace the phone. He also added that the server for the CCTV cameras was down so we could not get any footage confirming which of his staff had taken the phone – although there are cameras all over the shop (convenient). I sent a follow up mail detailing the events, as well as a case number having reported it to the police. Every time I followed up thereafter, Reuben kept stalling saying he was waiting to hear from his broker etc. Eventually on 22 August, he told me there was nothing he could do as my network could not provide proof of last location the phone was used – almost 4 weeks later!!! I then got hold of the Adega Area Manager, Joao, who said he would look into it. He was supposed to come back to me after meeting with the Randburg branch owner, Reuben on Friday 2 September and was going to phone me with feedback thereafter, which never happened, and he is now avoiding my calls. So now, 5 weeks on, I cannot claim through my own insurance for the phone as their stalling and avoiding and non-communication has taken so long that my claim will be repudiated. They know that their staff are ******* and are willing to cover up their theft. Absolutely disgusted!!!</p> <p> </p>