Great staff and food however the owners attitude stinks

Email sent to Adega Let me firstly start of by saying that we visited Adega Rivonia on Friday the 22nd of March 2019. The food was excellent and done to perfection. We were served by a waiter named Sam. He was such a pleasure to deal with and we had fantastic service. We asked him to do a lunch booking for us for the next day as we were so impressed.

We returned on Saturday and again great food great service. Everything was going well until Odette arrived. I watched the way she spoke to the staff and addressed the manager on duty and thought to myself I pity them as I would not want to be treated that way. There was a table of 3 people infront of us that were smoking and I said to my husband we were so silly last night and didn't realise that this was a smoking area and he lit a cigarette. That is when Odette approached our table and asked my husband to put out his cigarette which she is justified in doing so. I apologised at first as we honestly assumed that this was a smoking area. I even pointed out the cigarette butts on the floor showing that there was other patrons smoking a few minutes ago and nothing was said to them.

Odettes attitude is what didn't sit well with me. She spoke to the waitress about us as if we didn't exist. She asked the waitress to just give my husband and ash tray and watch that he puts out his cigarette. We were not being defiant. We made an honest mistake watching your other patrons. When questioning her about the no smoking signs she said that you guys don't need to have one as it's common sense. It's actually not. We didn't know.

She then says just pay and leave as you are being obnoxious and I was apalled. Who does Odette think that she is to speak to me that way. She has no idea who I am or what I do and yet you speak to your customers in that manner. Customers that support your establishment. I requested head office details and she laughed saying nothing will be done to her.

I understand that she may have some relation to you or may actually be the owner I'm not sure but whichever it is she has no right to treat people in that manner both staff and patrons. The waiters even came up to me after wards and asked me not to bother about her as she is always like that and has that attitude. The waiter and manager will give you a clear explanation of what transpired.

We did not complete out meals and drinks just paid the bill and wanted to get out of there as she stood at our table like we were common *********.

I trust that this explains the issue at hand and await your response.