Bad Attitude by Adega Express Eastgate Manager

I received terrible service at Adega Express Eastgate. Earlier today, I ordered a takeaway meal. When I got home, I realised that they had given me the incorrect meal. I called to complain and the manager suggested I drive back and collect the correct meal. I live quite far from the store and so driving back for a meal that should have been correct in the first place was not feasible.

The manger then called me 'stupid' when I asked whether he or one of his staff could deliver the meal to me. He then refused to give me his name and proceeded to hang up on me and disconnect the phone so that I could not call back.

I am absolutely appalled at his behaviour. Whatever the situation, speaking to someone in that manner is completely unacceptable. The fact that he refused to provide his name is also unacceptable, as he was the one in the wrong. Hanging up the phone and disconnecting it is extremely childish and ridiculous. I would expect any customer facing person to be able to handle a complaint from a customer rationally. Surely the managers are trained to do this? They should at least know how to speak to someone in a polite manner.

I am a regular patron at both Adega and Adega Express and after this experience, I will not be visiting any of your restaurants again. I would prefer to spend my money at an establishment that knows how to treat its patrons.