1 reviews | Active since Jun 2016
Worst service ever!!
<p>We have cancelled our service November 2015 due to bad service however they refuse to provide us with the necessary documentation to withdraw from the creditors. We have been making the necessary payments however we cannot close or operate any accounts as ADCAP does not provide the necessary ,or incorrect ,documentation. Therefore our credit record is now ruined beyond repair and to make matters worse we now have to pay legal fees as we need legal representation to sort this out. Long story short - we have only received bad service and is now in much worse circumstance then we were before thanks to them.</p>
Good day Yolandi,
In a recent High Court decision and a subsequent directive issued by the National Credit Regulator, it was ruled that a debt counsellor cannot withdraw from a consumer, unless the consumer is rehabilitated or transferred to another debt counsellor.
This implies that you remain on the data base of DebtSafe and flagged “under debt review” unless one of the following occurs;
1.Either request a transfer to a debt counsellor of your choice to assist you further with your application,
2.Re-activate your application with DebtSafe on the terms and conditions that will be explained to you should you decide to re-activate your application with us.
3. Once all your debt has been settled then you can send us paid up letters and a Clearance Certificate can be issued.
The implications of cancelling debt review will mean that your original credit terms will be revived and your creditors will pursue the arrears.
Please kindly be advised that your Form 17.2 was issued on 01/07/2015 and we received your cancellation letter on 12/11/2015 therefore the debt review flag will remain on your credit record and we remain the debt counsellor on record.
Kindly note that I e-mailed you proof that all your creditors were notified as the Form 17.W was sent to all credit providers.
Kind Regards / Vriendelike Groete,
Roxanne de Klerk
Operational Manager
Good day Yolandi,
In a recent High Court decision and a subsequent directive issued by the National Credit Regulator, it was ruled that a debt counsellor cannot withdraw from a consumer, unless the consumer is rehabilitated or transferred to another debt counsellor.
This implies that you remain on the data base of DebtSafe and flagged “under debt review” unless one of the following occurs;
1.Either request a transfer to a debt counsellor of your choice to assist you further with your application,
2.Re-activate your application with DebtSafe on the terms and conditions that will be explained to you should you decide to re-activate your application with us.
3. Once all your debt has been settled then you can send us paid up letters and a Clearance Certificate can be issued.
The implications of cancelling debt review will mean that your original credit terms will be revived and your creditors will pursue the arrears.
Please kindly be advised that your Form 17.2 was issued on 01/07/2015 and we received your cancellation letter on 12/11/2015 therefore the debt review flag will remain on your credit record and we remain the debt counsellor on record.
Kindly note that I e-mailed you proof that all your creditors were notified as the Form 17.W was sent to all credit providers.
Kind Regards / Vriendelike Groete,
Roxanne de Klerk
Operational Manager