1 reviews | Active since Oct 2012
Why do u have to beg for ****en feedback
What's wrong with this women she clearly dont care of give a damn about her clients.I've sent her on the 03/06/2015 cancellation letter to withdraw myself from debt reveiw and cleary she didnt even respond on one email i sent her i followed up with her by sending an email again on friday the 05/06/2015 no reply from her,now how many times do one have to complain before getting service.I've sent her again this morning an emial to find out did she send communication to my creditors no reply...I regret it diong business with adcap.....I need feedback whether communication was sent out to my creditors that i cancel debt reveiw so that i can pay my account myself.This Anna-marie need a serious wake up call,coz im not the only one who compliants bout her there are many clients complaining bout her and still she dnt give a damn...she really needs to go for training.
Good day Ms. Pam Brandt,
I tried to call you with no success of getting hold of you, I did however send you an e-mail.
I firstly would like to apologise for the poor service and lack of communication that you have received as this is not the level of service we strive to achieve. You are a valued client and please give me the opportunity to rectify the relationship even if you are no longer a client of ours.
Please kindly note that I sent you an e-mail earlier and I attached the Form 17.W for your perusal. The Form 17.W is proof that your debt review has been terminated and I assure you that your creditors have been notified as the Form 17.W was sent to them as well.
Once again I apologise and please let me know if there is anything else I can do for you.
Kind regards,
Roxanne de Klerk
Operational Manager
Good day Ms. Pam Brandt,
I tried to call you with no success of getting hold of you, I did however send you an e-mail.
I firstly would like to apologise for the poor service and lack of communication that you have received as this is not the level of service we strive to achieve. You are a valued client and please give me the opportunity to rectify the relationship even if you are no longer a client of ours.
Please kindly note that I sent you an e-mail earlier and I attached the Form 17.W for your perusal. The Form 17.W is proof that your debt review has been terminated and I assure you that your creditors have been notified as the Form 17.W was sent to them as well.
Once again I apologise and please let me know if there is anything else I can do for you.
Kind regards,
Roxanne de Klerk
Operational Manager