1 reviews | Active since May 2015
very bad service
I called Roxanne at Adcap telling her that my wesbank account has been settled in full and because of that I would like to<br> come out of debt review because all my accounts are paid in full except my bond which I am able to pay on my own.. I told her I would like my name cleared as soon as possible. I was in a terrible car accident and needed to purchase a car. The company who is willing to assist me needed a letter that all my account are paid up. Roxanne said she would complete a form 19 and get paid up letters from all my creditors and this should take about 5 working days. whenever I call to speak to Roxanne she is always in meetings and never return my calls. its pathetic how I need to continously follow up with these people. I have recommended family members and friend but after such bad Service I will never ever recommend Adcap or debt safe. I sent Hein Du Plessis an inbox on facebook and still have not recived a response. I will never vote for your company ever again. Im disgusted at your lack of commitment to your customers.
Good Morning Melanie,
My apologies that I have not yet returned your call, I received the message late yesterday afternoon. I tried to contact you now but with no success of getting hold of you. Please note that we requested paid up letters on the 13th of May and yesterday was the fifth day, I did send you an e-mail yesterday morning giving you an update. Please note that I would not have given you a time frame as to when this would be done as I know that the creditors do not always respond to our requests. You have been with us since 2010 and you should know that the response from the creditors is slow and time consuming. You are a valued client and I have always assisted you promptly.
We have received paid up letters from Woolworths, Wesbank and MFC, we are still waiting for Mr. Price and Old Mutual to send us the paid up letters. As explained that we need all the paid up letters in order to issue the Form 19 and please be assured that we are following up with Mr. Price and Old Mutual for the paid up letters as I understand the urgency of your situation.
I will give you an update later today again.
Kind Regards,
Roxanne de Klerk
Operational Manager
Good Morning Melanie,
My apologies that I have not yet returned your call, I received the message late yesterday afternoon. I tried to contact you now but with no success of getting hold of you. Please note that we requested paid up letters on the 13th of May and yesterday was the fifth day, I did send you an e-mail yesterday morning giving you an update. Please note that I would not have given you a time frame as to when this would be done as I know that the creditors do not always respond to our requests. You have been with us since 2010 and you should know that the response from the creditors is slow and time consuming. You are a valued client and I have always assisted you promptly.
We have received paid up letters from Woolworths, Wesbank and MFC, we are still waiting for Mr. Price and Old Mutual to send us the paid up letters. As explained that we need all the paid up letters in order to issue the Form 19 and please be assured that we are following up with Mr. Price and Old Mutual for the paid up letters as I understand the urgency of your situation.
I will give you an update later today again.
Kind Regards,
Roxanne de Klerk
Operational Manager