terrible service

<p>firstly i receive statements from adcap(debtsafe) every single month, I successfully receive monthly sms's stating that they have received their monthly installment from me and I applaud their willingness to take my money but when you have a query they are forever out of office and they always promise to return your call.there desks must be full of sticky notes with messages from consumers.</p> <p>i receive monthly statement informing of balances,amounts distributed, creditors list.</p> <p>I requested for my consumer portal password to be reset so that i can track my accounts in more detail.</p> <p>this has been requested in July incl an in detail statement because i had no access to the portal.Heidi promised to phone me regarding this and nothing has happened to date</p> <p>which is september now. Heidi Finally responded with an updated statement on the 2nd of sept with a promise that she will reset my password.this has still not been done.in the mail she concluded that i have an outstanding balance of R1607.73 on my edgars account but as per statement R427.33. why send consumers monthly statements if balances are not an true reflection.let any big corporation do this and they will suffer legal actions.this is not the service that they had promised,easy to sign you up but on the long run no additional after services. this is not how you deal with consumers.we have NCA, NCR, credit bureaus need to step in and do an audit so that we have happy and satisfied consumers that deals with adcap(debtsafe)</p>