DE
Dominique E
1 reviews | Active since Apr 2013
18 Dec 2015, 17:45
still dont have access to my accounts!!
After many follow ups, my foschini account is still blocked, I have asked Roxanne to send them a letter saying I was put under debt review in error by adcap and that they should return my credit on the account but after days, it was still not done. Foschini requires a letter from adcap stating they put me under debt review i n error but adcap is not bothered to help after they basically ruined my credit by telling all my creditors im under debt review without my consent. Adcap is not bothered to put it right, this is the second time I am complaining here in the hopes of a response before seeking legal representation for damages.
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Adcap's replyOfficial
23 Dec 2015, 08:29Hello dein****n123,
Good day Ms. Ein****n,
You were registered for debt review in error and we have apologised several times. You never app**** for debt review, and a Form 17.w stating same was forwarded to consumer friend on 4 December 2015 at 1:17pm. On 8 December 2015 Consumer Friend confirmed that the debt review flag has been removed from your profile and written confirmation was e-mailed to you on 15/12/2015. We did contact Foschini head office, and they confirmed same.
We contacted TFG on 14 December 2015, and Stewart confirmed that you attempted to make a purchase of R10 316.18, which was declined, however, you should just go in store with your ID and it will be rectified. On 21 December 2015 we phoned TFG collections whereby a lady named Chantelle confirmed that you were in arrears and therefore the account is blocked. She advised that the she will forward a statement indicating same. I am still awaiting the statement, however, on 22 December 2015 when we phoned to follow up on the statement, Nonkhlula confirmed that you were in arrears for R550, however made a payment of R700, and thus we should phone Customer Service to assist further.
...continue..
Good day Ms. Ein****n,
You were registered for debt review in error and we have apologised several times. You never app**** for debt review, and a Form 17.w stating same was forwarded to consumer friend on 4 December 2015 at 1:17pm. On 8 December 2015 Consumer Friend confirmed that the debt review flag has been removed from your profile and written confirmation was e-mailed to you on 15/12/2015. We did contact Foschini head office, and they confirmed same.
We contacted TFG on 14 December 2015, and Stewart confirmed that you attempted to make a purchase of R10 316.18, which was declined, however, you should just go in store with your ID and it will be rectified. On 21 December 2015 we phoned TFG collections whereby a lady named Chantelle confirmed that you were in arrears and therefore the account is blocked. She advised that the she will forward a statement indicating same. I am still awaiting the statement, however, on 22 December 2015 when we phoned to follow up on the statement, Nonkhlula confirmed that you were in arrears for R550, however made a payment of R700, and thus we should phone Customer Service to assist further.
...continue..
Adcap's reply23 Dec 2015, 08:29
Official
Hello dein****n123,
Good day Ms. Ein****n,
You were registered for debt review in error and we have apologised several times. You never app**** for debt review, and a Form 17.w stating same was forwarded to consumer friend on 4 December 2015 at 1:17pm. On 8 December 2015 Consumer Friend confirmed that the debt review flag has been removed from your profile and written confirmation was e-mailed to you on 15/12/2015. We did contact Foschini head office, and they confirmed same.
We contacted TFG on 14 December 2015, and Stewart confirmed that you attempted to make a purchase of R10 316.18, which was declined, however, you should just go in store with your ID and it will be rectified. On 21 December 2015 we phoned TFG collections whereby a lady named Chantelle confirmed that you were in arrears and therefore the account is blocked. She advised that the she will forward a statement indicating same. I am still awaiting the statement, however, on 22 December 2015 when we phoned to follow up on the statement, Nonkhlula confirmed that you were in arrears for R550, however made a payment of R700, and thus we should phone Customer Service to assist further.
...continue..
Good day Ms. Ein****n,
You were registered for debt review in error and we have apologised several times. You never app**** for debt review, and a Form 17.w stating same was forwarded to consumer friend on 4 December 2015 at 1:17pm. On 8 December 2015 Consumer Friend confirmed that the debt review flag has been removed from your profile and written confirmation was e-mailed to you on 15/12/2015. We did contact Foschini head office, and they confirmed same.
We contacted TFG on 14 December 2015, and Stewart confirmed that you attempted to make a purchase of R10 316.18, which was declined, however, you should just go in store with your ID and it will be rectified. On 21 December 2015 we phoned TFG collections whereby a lady named Chantelle confirmed that you were in arrears and therefore the account is blocked. She advised that the she will forward a statement indicating same. I am still awaiting the statement, however, on 22 December 2015 when we phoned to follow up on the statement, Nonkhlula confirmed that you were in arrears for R550, however made a payment of R700, and thus we should phone Customer Service to assist further.
...continue..