LC
Lynn C
1 reviews | Active since Jul 2011
15 May 2015, 11:31
SICK of lack of Service
I am sick of not being able to get service when I need it. When ever I call or e-mail, even if I put a read receipt on the email, NOTHING happens. There is very little interest in your clients and you claim to be the best in your field. I surely don't want to see the worst. You are quick to ask to be voted for as the best but when it comes to getting back to your clients you suck at it.
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Adcap's replyOfficial
15 May 2015, 14:35Hello lynxcatz,
Good day Lynn Coetzee,
Your Debt Review payments are currently in arrears for the months of April 2014 and December 2014. It's very important to keep your Debt Review payments up to date as you have an obligation towards your creditors to make strict monthly payments to them.
With regards to your query you forwarded to me, I did attend to it. Capitec handed the account over to MBD for collection. The reason it was handed over is due to default in payment. All the relevant documentation have been forwarded to them and we are going to replace Capitec with MBD to make sure payments are being made directly to them.
I do apologize for any inconvenience caused to you as a valued consumer. We are however powerless if a consumer do not make payments.
Kind regards
Thea Oosthuizen
Team Leader
Good day Lynn Coetzee,
Your Debt Review payments are currently in arrears for the months of April 2014 and December 2014. It's very important to keep your Debt Review payments up to date as you have an obligation towards your creditors to make strict monthly payments to them.
With regards to your query you forwarded to me, I did attend to it. Capitec handed the account over to MBD for collection. The reason it was handed over is due to default in payment. All the relevant documentation have been forwarded to them and we are going to replace Capitec with MBD to make sure payments are being made directly to them.
I do apologize for any inconvenience caused to you as a valued consumer. We are however powerless if a consumer do not make payments.
Kind regards
Thea Oosthuizen
Team Leader
Adcap's reply15 May 2015, 14:35
Official
Hello lynxcatz,
Good day Lynn Coetzee,
Your Debt Review payments are currently in arrears for the months of April 2014 and December 2014. It's very important to keep your Debt Review payments up to date as you have an obligation towards your creditors to make strict monthly payments to them.
With regards to your query you forwarded to me, I did attend to it. Capitec handed the account over to MBD for collection. The reason it was handed over is due to default in payment. All the relevant documentation have been forwarded to them and we are going to replace Capitec with MBD to make sure payments are being made directly to them.
I do apologize for any inconvenience caused to you as a valued consumer. We are however powerless if a consumer do not make payments.
Kind regards
Thea Oosthuizen
Team Leader
Good day Lynn Coetzee,
Your Debt Review payments are currently in arrears for the months of April 2014 and December 2014. It's very important to keep your Debt Review payments up to date as you have an obligation towards your creditors to make strict monthly payments to them.
With regards to your query you forwarded to me, I did attend to it. Capitec handed the account over to MBD for collection. The reason it was handed over is due to default in payment. All the relevant documentation have been forwarded to them and we are going to replace Capitec with MBD to make sure payments are being made directly to them.
I do apologize for any inconvenience caused to you as a valued consumer. We are however powerless if a consumer do not make payments.
Kind regards
Thea Oosthuizen
Team Leader