No response to emails, telephone number bad
I have been trying to get a hold of my debt councelor, Michelle for a while now. <br> <br> I have rep**** to her emails to call me and that I need to speak to her but I am being ignored.<br> <br> The telephone numbers supp**** does not work either. When they wanted my business, they could not stop calling me now I cannot get a hold of them!!!! I am furious!!!<br> <br>
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Adcap's replyOfficial
26 Jan 2016, 14:51Hello marmite1,
Good Morning Melinda,
I refer to our telephonic conversation of earlier today with regards to your complaint.
Thank you for bringing the problem with our phone lines to our attention. This will be attended to as a matter of urgency.
I apologise that you have not received a response to your e-mails and I assure you that this is not in line with company policy. We will ensure that this will not happen again in future.
I sent you an e-mail regarding the Lewis and Capitec queries and you will be updated on a regular basis.
You are a valued client and I Thank you for your kind and friendly response.
Thank you.
Kind Regards,
Roxanne de Klerk
Operational Manager
Good Morning Melinda,
I refer to our telephonic conversation of earlier today with regards to your complaint.
Thank you for bringing the problem with our phone lines to our attention. This will be attended to as a matter of urgency.
I apologise that you have not received a response to your e-mails and I assure you that this is not in line with company policy. We will ensure that this will not happen again in future.
I sent you an e-mail regarding the Lewis and Capitec queries and you will be updated on a regular basis.
You are a valued client and I Thank you for your kind and friendly response.
Thank you.
Kind Regards,
Roxanne de Klerk
Operational Manager
Adcap's reply26 Jan 2016, 14:51
Official
Hello marmite1,
Good Morning Melinda,
I refer to our telephonic conversation of earlier today with regards to your complaint.
Thank you for bringing the problem with our phone lines to our attention. This will be attended to as a matter of urgency.
I apologise that you have not received a response to your e-mails and I assure you that this is not in line with company policy. We will ensure that this will not happen again in future.
I sent you an e-mail regarding the Lewis and Capitec queries and you will be updated on a regular basis.
You are a valued client and I Thank you for your kind and friendly response.
Thank you.
Kind Regards,
Roxanne de Klerk
Operational Manager
Good Morning Melinda,
I refer to our telephonic conversation of earlier today with regards to your complaint.
Thank you for bringing the problem with our phone lines to our attention. This will be attended to as a matter of urgency.
I apologise that you have not received a response to your e-mails and I assure you that this is not in line with company policy. We will ensure that this will not happen again in future.
I sent you an e-mail regarding the Lewis and Capitec queries and you will be updated on a regular basis.
You are a valued client and I Thank you for your kind and friendly response.
Thank you.
Kind Regards,
Roxanne de Klerk
Operational Manager