NO REPLIES ON EMAILS FOR 2 MONTHS
<p>I have been asking for a proper up to date statement on what I owe and not once have they given me the proper information. What they tell me i owe and what the Creditors tell me I owe are two different things. I have been emailing them since of March and have not had one response. Ive been delaing with Marinda Calitz and Heidi Bekker and having no joy. Thier turn around times are ridiculous and i eventually have to end up being so rude to them to get answers and it shouldnt be like that. STILL WAITING for an answer and i mailed this morning again.</p>
Good Day Ms. Osterloh,
I refer to our telephonic conversation.
We thank you for raising your concerns and please kindly find herewith our response.
Please kindly note that the statements that you receive from your creditors will differ from the statements that you receive from Hyphen PDA, this is stipulated in all our correspondence that was sent to you in the beginning of the process.
The Credit Provider’s statements will reflect a different balance and will reflect in arrears as you are not paying the amount as per original credit agreement, you are paying a reduced instalment calculated according to a payment plan and the Credit Provider’s system may not yet be adjusted according to the agreed payment plan or court order.
Please also kindly be advised that you have requested settlement amounts from your creditors and we have requested outstanding balances. Settlement balances and outstanding balances differ due to interest calculations. We have updated your payment plan according to outstanding balances. Please understand that we are not able to update balances on a monthly basis, an annual review is done whereby balances and information is updated accordingly.
The correspondence found is as follows;
11/03/2016 an e-mail was sent to you with your payment plan version 6 as you requested
14/03/2016 you requested a copy of your Form 16 which was e-mailed to you
15/03/2016 balances were updated on your payment plan and the payment plan version 7 was e-mailed to you
16/03/2016 you queried about your remaining creditors and a response was sent
No further correspondence or e-mails were received until the e-mail dated 10/05/2016 whereby Marinda telephonically contacted you. Should any other correspondence be available from your side, please do send it to me for further investigation.
You are more than welcome to contact me directly for further assistance.
Kind regards,
Roxanne de Klerk
OPERATIONAL MANAGER
Good Day Ms. Osterloh,
I refer to our telephonic conversation.
We thank you for raising your concerns and please kindly find herewith our response.
Please kindly note that the statements that you receive from your creditors will differ from the statements that you receive from Hyphen PDA, this is stipulated in all our correspondence that was sent to you in the beginning of the process.
The Credit Provider’s statements will reflect a different balance and will reflect in arrears as you are not paying the amount as per original credit agreement, you are paying a reduced instalment calculated according to a payment plan and the Credit Provider’s system may not yet be adjusted according to the agreed payment plan or court order.
Please also kindly be advised that you have requested settlement amounts from your creditors and we have requested outstanding balances. Settlement balances and outstanding balances differ due to interest calculations. We have updated your payment plan according to outstanding balances. Please understand that we are not able to update balances on a monthly basis, an annual review is done whereby balances and information is updated accordingly.
The correspondence found is as follows;
11/03/2016 an e-mail was sent to you with your payment plan version 6 as you requested
14/03/2016 you requested a copy of your Form 16 which was e-mailed to you
15/03/2016 balances were updated on your payment plan and the payment plan version 7 was e-mailed to you
16/03/2016 you queried about your remaining creditors and a response was sent
No further correspondence or e-mails were received until the e-mail dated 10/05/2016 whereby Marinda telephonically contacted you. Should any other correspondence be available from your side, please do send it to me for further investigation.
You are more than welcome to contact me directly for further assistance.
Kind regards,
Roxanne de Klerk
OPERATIONAL MANAGER