PB
Pam B

1 reviews | Active since Oct 2012

29 May 2015, 11:16

Lazy people who dont do there work right.

I provide Anna-Marie and her teamleader Thea a paid up letter of my Jet Account to removed the blocked code from my account that was paid up on the 27/05/2015 nothing has been done.Anna-marie always don't respond on my emails when i ask for feedback.I just spoke with Tebog in the debt reveiw department of Jet that they havent received 17.4 form yet and no blocked code has been removed.This is really unacceptable to me because this was supose to be done on the 27/05/2015 ..Your money are good to them but they cant provide you with service that you deserve they dont care bout what you want and need...Till today i havent recieved any feedback yet whether the blocked code was removed or not...I want the block code to be removed from my Jet account that its no longer under drebt reveiw...

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Replies (1)
Adcap
Adcap's reply01 Jun 2015, 11:15
Official
Hello PamBrandt,

Good day Ms. Pam Brandt,

I refer to our telephonic conversation of this morning with regards to your Jet account that has been paid up. On 27 May 2015 Anna-Marie responded to your e-mail informing you that the paid up letter has been received and the account has been removed from your creditors list to ensure that no payment will be made on the account again.

On the 20th of February 2015 the NCR implemented new withdrawal guidelines. All your accounts will remain on your name until all your re-arranged debts has been paid in full. Only after all your debt has been fully paid off, then the flag/block will be removed from your name. We will not be able to remove the flag/block until then.

I do apologize if you feel that nothing has been done, but I can assure you that Anna-Marie did attend to your query.

Kind regards

Thea Oosthuizen
Team Leader