CO
Caitlin O

1 reviews | Active since Oct 2015

19 Oct 2015, 12:47

LACK OF RESPONSES

Lack of responses received from Adcap.<br> <br> I am currently under debt review, I receive a payment plan normally every month updating me of my payment progress. however this months payment plan that was received has been extended to 2017,different to payment plan received showing plan ending January 2016. Even though I have added money on to payment and extra money has been allocated to the accounts I pay. I have sent 5 emails requesting reason for the now extended payment plan, but I have not received an out of office or a response from colleagues cc'd in on mails.<br> <br> This may seem like a menial issue with the debt review company , but this affects me personally and I cannot understand why this is not being taken seriously. My calls are not being returned nor my mails and I am at a loss of what to do next. I cannot fight the company that is assisting me in my consolidated debt payments but I wont sit back and be put into a payment plan that I do not see the sense in.<br> <br> The main issue I have with Adcap is that I am not receiving any responses or explanation, so I have to blindly pay every month with no feedback?

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Replies (1)
Adcap
Adcap's reply20 Oct 2015, 08:56
Official
Hello Caitlin Osterloh,

Good day,

I refer to our telephonic conversation.

Your monthly payment has been increased as requested and once the outstanding balances have been updated then the repayment terms will reduce. The calculations have been made on the previous balances as we have not yet received the updated balances from the creditors.

Once we have received all the balances, the payment plan will be updated accordingly and new payment plan will be e-mailed to you.

I humbly apologise for the lack of response and I assure you that this will not happen again.

Kind Regards,

Roxanne de Klerk
Operational Manager