Adcap - Offering excuses rather than good service

Started my debt review process with them when i was retrenched, things went smoothly till my relationship manager was changed to Carien Kilian. Notification was sent via email.I have currently relocated to Zambia and cannot be reached via cell .i communicated this to them in numerous emails and i requested advice on going about settling my debts in a single payment,as i am now in a position to do so.Having Received no feedback i contacted ,Dimakatso Kgwadi, who tried to assist me on getting my final settlement amount. i was referred to Payments.Still no feedback, while all the while receiving competition emails from Carien. Is a relationship manager not supposed to ,advise , offer information and personalised service to clients?Clearly my emails were not read , as she contacts me via email today ,saying she tried to call but could not get through.i responded and explained the situation AGAIN. I honestly do not know what i have to do to get the information i need & end this god forsaken \service".I will never recommend this service to anyone. its seems they specialise in sending requests for feedback and never actually give any Feedback.All they have given me is stress """