Unprofessional service and no service

On 2015-06-18 I at 0810 I called ABSA home insurance and registered a claim nr *** regarding my geyser, I received sms messages from ABSA home insurance informing me that Ad-hoc Plumbers was appointed as contractor. I received a call from them at 08:50 indicating that they will send somebody out to assist. At about 14:00 I called them to found out what the status is and I was told that they will assist but it will not be in work hours. At 16:30 I phoned again and was told that somebody will call me soon. At 18:32 I phoned again and was told that the plumber is in Rosslyn and will call me!!! At 21:08 I called again and left a message on the answering machine that this is very unprofessional. I am now more than 12 hours without warm water and could have made other plans if I was told that that they (Ad-hoc plumber) could not help me today. This is very bad service!!! At 21:15 I received a call from Ad-hoc that now suddenly they have a plumber that can come and fix the geyser!!! If this is the companies that ABSA is using as contractors then maybe it is time to move my home loan and home insurance!!!!