Activision cod mw & vanguard

What can i say all the money i paid for vanguard & modern warfare its now 3 4weeks plus minus that they are mailing me for details after sending a video what is happening i am a IT Tech and know b now that they are dodging me by diffrent staff members mailing me they cant find this and cant that my logins is fine but cant find my account really.microsoft asswell thats why playstasion are going passed you cause you fiddle with @###$$ stuff that worked and now not working 2 big companys takes 4 weeks still not corrected.Really its pathetic service & pathetic staff im not evan working and i know i will do better i dont know what to do know