Poor communication, even worse tech support. Stay away.

On the 22nd of November, I received an email stating that Vumatel would be working on maintenance on the 24th of November. The next day (23rd) our internet went down and I reached out to Active Fibre for clarification.

Their technician (Samuel) asked me to reset my router and check the lights as per standard tech support practice and nothing happened. He then told me that our internet would be off until the 30th while Vuma does network upgrades.

We received no prior warning that we would be affected for so long, and with 3 people working from home, we are reliant on the internet for work. Over the next few days, Active Fiber and Vumatel's communication was sub-par with nobody providing insight as to what the actual cause of the outage is, or when the problem would be resolved.

On top of that their technicians consistently call me advising me to restart my router as though that would resolve the issue, expecting the outcome to change while they're doing nothing to proactively resolve the issue.

Extremely poor communication paired with the worst tech support I've received in my life. I will be canceling my contract with them.