Not helpful at all

I app**** for fibre with Active Fibre before I moved, and received nothing but below average service. I cancelled with them but now the new ISP can't place an order on vumatel because there is an existing in flight service activation order. I contacted active fibre again who said they never placed an order to cancel. Now I'm stuck between these two ISPs, one trying to help and one that I would never recommend to anyone who pretty much says my new ISP must deal with it. I am wasting my money on calls back and forth...and still no internet.