Terrible Customer Service
<p>I phoned for a quote and was happy with the quote that I was given telephonically so I asked that the quote be emailed through.</p> <p> </p> <p>24 hours later I had still not received the quote so I called back to follow up and was told that they had my email address down wrong and the email failed (I had also given phone number so they could of simply called to confirm the email). </p> <p>I was then sent the quote, but it was incorrect so I had to re-explain what was to be quoted. I received an amended quote, however, it was very sloppily done - the sales rep had not even bothered to total the amount. </p> <p>Upon raising payment, I sent proof of the payment through to the rep. I had to follow up as again as the rep did not bother to confirm receipt. </p> <p>8 days after making payment, I received a call advising me that the mirrors where ready and would be delivered the next morning. As the company does not provide an installation service, I made an arrangement with a 3rd party to come do the installation.</p> <p> </p> <p>The morning of the expected delivery, I phoned to find out what time I could expect delivery, only to be told it wouldn't be delivered until that afternoon. I pointed out that I had been told the delivery would arrive in the morning and had arranged for installation at 2 pm and was assured by the rep that I would receive the delivery before 2pm. At 1pm I still had not heard anything (I was promised a call when the delivery was on route) so I called in again and was told that the truck had not left but would be there by 2pm. Skeptical, I managed to push back installation by an hour. I then received a call 20 minutes before the scheduled delivery to advise that the truck had broken down and I would not receive delivery that day at all. </p> <p>Since the begining, I have had to keep chasing them - its as if the sales rep was not interested in the sale in the least and the fact that I have had to waste an entire day waiting for a delivery that never happended and mess around the company doing the installation is down right appaling customer service. </p>