Deposit Query

I am writing this post with no satisfaction from the service I received from Active Auto...It has been a month already since I paid a deposit of which I later on decided on not taking the contract. Now that I want my money back I'm being thrown from pillar to post..Mangers not attending to my query after two emails and endless phone call with no way forward. I advise others not to take any contract with this company as they don't have customer urgency plus endless promises.