AL
Andre L
1 reviews | Active since Sept 2024
11 Sept 2024, 19:25
ActivateMe The Worst
I must say this company is the worst.
They take money from innocent people .We complained from day one that their fibre is not meeting up to the expectations as agreed and they did not even bother to send a technician out to come and check what the issue was.
When asked to get at least the R1000 installation back their Directors refused .
Please do not bother to try them because they aim to disappoint.
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Replies (3)0
Replies (3)
ActivateMe's replyOfficial
12 Sept 2024, 14:42Thank you for your feedback. We understand your concerns. Our records show that the services were successfully installed and used over the course of a month. A third-party device (TV BOX) you installed did not work, but all other devices on your network were functioning, as confirmed by our support technicians. We provided telephonic assistance on more than three occasions. Additionally, the quote for an onsite technician to assist further was not accepted.Proof of the usage on the link was provided to you prior to the HelloPeter review.
Best regards,
ActivateMe's reply12 Sept 2024, 14:42
Official
Thank you for your feedback. We understand your concerns. Our records show that the services were successfully installed and used over the course of a month. A third-party device (TV BOX) you installed did not work, but all other devices on your network were functioning, as confirmed by our support technicians. We provided telephonic assistance on more than three occasions. Additionally, the quote for an onsite technician to assist further was not accepted.Proof of the usage on the link was provided to you prior to the HelloPeter review.
Best regards,
AL
Andre L's updateReviewer Update
20 Sept 2024, 11:27Unfortunately I do have proof.A video where we tested in another unit proofing that it is not our TV Stick and emails where we did communicate this to you.Stop trying to deny this.Your service very poor.
AL
Andre L's update20 Sept 2024, 11:27
Reviewer Update
Unfortunately I do have proof.A video where we tested in another unit proofing that it is not our TV Stick and emails where we did communicate this to you.Stop trying to deny this.Your service very poor.
ActivateMe's replyOfficial
20 Sept 2024, 12:14Morning Andre please share the proof with our support team email address, *** so this can be validated against the data we have on file to resolve your complaint for you.
Best regards,
ActivateMe's reply20 Sept 2024, 12:14
Official
Morning Andre please share the proof with our support team email address, *** so this can be validated against the data we have on file to resolve your complaint for you.
Best regards,